Frequently Asked Questions (FAQ)
Shipping & Delivery
Q1: How long does shipping take?
A: Most orders are processed within 1–2 business days. Standard shipping in the USA usually takes 5–7 business days. International shipping may take 10–20 business days depending on the destination.
Q2: Do you offer international shipping?
A: Yes, we ship to many countries worldwide. Shipping fees and delivery times vary by location.
Q3: Is your shipping free?
A: Shipping is free for our clients in the USA.
Returns & Refunds
Q4: What is your return policy?
A: We accept returns within 30 days of delivery for unused and undamaged items. Please contact us to initiate a return.
Q5: How do I request a refund?
A: After your return is received and inspected, we will notify you by email and process your refund within 5–7 business days.
Q6: Can I exchange an item?
A: Yes, exchanges are possible for items of equal value. Contact our support team to arrange an exchange.
Orders & Payments
Q7: Which payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Western Union.
Q8: Can I change or cancel my order?
A: Orders can only be modified or canceled within 1 hour of placement. Please contact us immediately for assistance.
Q9: Is my payment information secure?
A: Yes, we use industry-standard encryption and secure payment gateways to protect your payment information.
Products & General
Q10: Are your products genuine and authentic?
A: Absolutely! All products sold on our store are 100% genuine and sourced from trusted suppliers.
Q11: Do you offer warranties or guarantees?
A: Some products come with a manufacturer’s warranty. Please check the product description for details.
Q12: How can I contact customer support?
A: You can reach us via email at support@storeusa.co or use our contact form on the website. Our team is happy to assist you with any questions.